FAQ

Frequently Asked Questions (FAQ) – FurryDise

1. What is FurryDise?

At FurryDise, we specialize in creating personalized pet memorial products, including custom pet urns, engraved headstones, keepsakes, and AI-inspired designs.
Each item is handcrafted with care to help you honor and remember your beloved companions in a meaningful and lasting way.

2. How do I order a custom pet memorial product?

Ordering from FurryDise is simple:

  1. Browse our collection of memorial products.

  2. Select the item you’d like to personalize.

  3. Upload your pet’s photo and/or enter the custom text you wish to include.

  4. Complete your purchase, and our skilled team will take it from there.

Need help? Our customer service team is ready to assist you at support@furrydise.com.

3. How long will it take to receive my order?

Production and shipping times may vary based on the item selected and customization complexity:

  • Standard production: 7–10 business days.

  • Handcrafted or high-demand items: May take longer; please allow up to 2–8 weeks depending on demand.

You will receive an email notification with tracking details once your order has shipped.
(Please note that international shipping times may vary due to customs processing.)

4. Can I return or exchange my order?

Because our products are custom-made to your specifications, we do not accept returns, exchanges, or cancellations once production has begun, unless:

  • The item arrives damaged.

  • There is a confirmed error on our part.

If you encounter an issue, please contact us within 7 days of receiving your order at support@furrydise.com.
We are committed to resolving valid concerns swiftly and professionally.

5. What should I do if I made an error with the customization?

If you notice a mistake in your order, contact us immediately at support@furrydise.com.

  • Changes may be possible if production has not yet started.

  • Once production begins (including design or material preparation stages), modifications are no longer guaranteed.

We strongly encourage you to double-check all personalization details (names, dates, photos, messages) before submitting your order.

6. Can I personalize products with my pet’s name or a special message?

Absolutely!
All our products are customizable — you can engrave your pet’s name, a meaningful quote, dates, or a heartfelt message.

Please be sure to enter the exact wording during the checkout process, as we create your item exactly as submitted.

7. Are your products suitable for both small and large pets?

Yes!
We offer a range of product sizes suitable for pets of all types and sizes.
If you’re unsure which product is right for you, please reach out to our support team for personalized assistance.

8.

Important Notice About AI-Generated Products

Some of our memorial products are designed based on AI-generated concepts. While we strive to faithfully handcraft the final product based on the AI design, please understand that minor differences between the AI preview and the final product are normal and to be expected due to the nature of manual craftsmanship.

By placing an order for AI-based products, you acknowledge and accept that:

  • The final handcrafted product may not exactly replicate the AI-generated image.

  • Variations in color, detail, or texture may occur and are considered normal.

  • Such variations do not qualify the product for returns, exchanges, or refunds.

By completing your purchase, you confirm that you accept these conditions.
We encourage you to carefully review the AI preview and product description before placing your order.

If you have concerns about exact replication, please contact our support team before placing your order for additional guidance.

9. Is my payment information secure?

Yes!
FurryDise uses SSL encryption to protect your personal and payment information.
We accept all major credit cards and PayPal, ensuring your transaction is secure and private.

10. Do you ship internationally?

Yes, we offer worldwide shipping!
Shipping rates and delivery times vary by destination and will be calculated at checkout.

Please note:

  • International deliveries may be subject to customs inspections, delays, or duties/taxes, which are the buyer’s responsibility.

  • We are not responsible for shipping delays caused by customs or postal services.

11. How can I get in touch with FurryDise if I need assistance?

We’re here to help!
You can contact us via:

Our support team typically responds within 24–48 hours during business days.

Why Choose FurryDise?

At FurryDise, we understand that your pet was a cherished family member.
We are honored to help you celebrate their memory with personalized, high-quality memorial products crafted with care, respect, and love.

Each item is a labor of devotion — ensuring that your pet’s legacy lives on beautifully for years to come.